Shipping & Returns

Delivery and support, explained plainly.

This page collects the core storefront guidance that shoppers usually want before ordering a personalized product.

Shipping availability

The storefront currently supports orders shipping across Canada, the United States, and select North American destinations. Shipping information is collected during checkout after the book preview is complete.

Production timing

Personalized books move into production after the order is confirmed. Timing can vary by order volume and review needs, so customers should use the order details page or support email for the latest status on a specific order.

Delivery updates

If you already placed an order, include your order number when contacting support. That helps the team look up the linked book snapshot and shipping details faster.

Damaged or incorrect items

If a book arrives damaged or the printed result does not match the approved order, contact support as soon as possible with photos of the issue and the order number.

Returns and changes

Because each book is personalized, returns and post-order changes are reviewed case by case. The support team uses the saved preview and order records to evaluate the best next step.